Welcome to the Pioneer Foodstore website.
Please read these terms and conditions carefully as they cover your relationship with PFD (Carlisle) Ltd and all orders you place with us. By using this website or placing an order, you are agreeing with these terms and conditions in full. If you do not accept these terms and conditions you will not be able to order with us and should leave this website.
We may update or revise these terms and conditions from time to time. You should periodically check this page for changes.
- Understanding these terms & conditions
- 1.a. When we refer to “Pioneer Foodstore”, “we”, “us”, or “our”, we mean PFD (Carlisle) LTD.
- 1.b. When we refer to “you” or “your” we mean you, the customer accessing our website.
- 1.c. “Website” is this website, shop.pioneerfoodstore.co.uk
- 1.d. “Products” is the items available to purchase on our website.
- 1.e. “Order” is the products you have purchased on our website.
2.a. We regularly review the prices of our products and may change them without notice.
2.b. We take care to ensure product descriptions, pictures, prices and information are accurate. However, we do not accept liability for any inaccuracies, errors or omissions.
2.c. All Products are subject to availability
2.d. Whilst we endeavour to meet weight expectations and the minimum weight of each. We will not accept liability for underweight or overweight products. The price published is per unit and is the price you will pay.
2.e. All product prices are inclusive of any VAT where applicable.
2.f. Allergens: The 14 major allergens identified to be controlled under food safety law are as follows:
Peanuts, Nuts (Tree Nuts), Sesame Seeds, Milk, Soya, Eggs, Celery, Gluten (Cereals), Crustacean, Fish, Molluscs, Lupin, Mustard & Sulphur Dioxide (SO2) >10ppm
No Nuts or Peanuts are handled in any of the Raw Meat Preparation, Production (Bakery) and Cooked Meat areas.
The known Allergens handled in these areas are as follows:
Butchery Department: Gluten, Milk, Mustard, Sulphites, Celery, Soya, Sesame Seeds & Crustaceans
Bakery Department: Gluten, Soya, Celery, Egg, Milk, Sulphites, Mustard, Fish & Lupin
Delicatessen Department: Gluten, Milk, Egg, Mustard & Soya
Whilst every precaution is taken to minimise cross contamination in the production of our food we cannot guarantee that trace elements of all 14 major allergens don’t exist.
- Customer Account
3.a. To place an order with us, you must be 18 years of age and register for a Pioneer Foodstore customer account.
3.b. You will be asked to use an email address and create a unique password to set up an account.
3.c. You must ensure the details you provide us with are complete and accurate, including your name, billing address and contact details.
3.d. You must inform us of any changes to your details by updating your details via your account page on the website.
3.e. You are responsible for all activity on your account and any orders that are placed, modified, or cancelled under your password. You must ensure the email address and password you use to log into your Pioneer Foodstore account are known only to you, and that access to your computer is restricted to prevent any unauthorised use to your account. If you suspect that someone else knows your password, you should contact us immediately and change the password via your account on our website.
3.f. We reserve the right to suspend or close your account with us at our discretion.
- Purchasing products
4.a. You may purchase products from us by using the ordering facility on our website any time after you have created an account.
4.b. To purchase products from us you must add each product to your shopping basket. You may add, change, or remove any product from your shopping basket before confirming your order.
4.c. We reserve the right to introduce new minimum spend conditions.
4.d. No order is accepted until our website displays an order confirmation message. You will receive an order confirmation email from us upon acceptance, which will list all the products you have ordered, prices, collection. A contract for our sale of products to you arises on our acceptance of your order. If there are any errors in the order confirmation, please contact us as soon as possible.
5.a. You must ensure you provide Pioneer Foodstore with details of a valid credit or debit card. You may make changes to your payment details by updating them via your account on this website.
5.b. Pioneer Foodstore Staff or any other third party have no access to your card details, Your card details are encrypted and processed by a fully PCI compliant third-party provider (Optomany)
- Returns & Customer Service
6.a. We strive to offer the best quality and service. If you have any issues, or if for any reason you are not happy with your products, please contact us and we will do our best to resolve the situation.
6.b. Refunds or product replacements are made entirely at our discretion.